Terms & Conditions

DELIVERY

- Delivery can take up to 4 weeks.

- If you need something by a certain date, please email us immediately after placing your order at hello@customthreads.net.au and we will do everything we can to help!

REFUNDS, EXCHANGES, RETURNS or CANCELLATIONS:

- Due to the customised nature of our products, we cannot offer refunds or exchanges if the product is not to your liking or you have changed your mind.

- Our product descriptions accurately describe the products we sell and we do not offer refunds unless product is faulty. 

- Font size, style and location on product may vary slightly.

- Personalisation Errors: Please check the spelling and number of your item carefully. If you realise you have made an error, please contact us as soon as possible on hello@customthreads.net.au. If production has already commenced, we will not be able to offer a refund, return, exchange or cancellation.

- Sizing: Each clothing item has a sizing guide, so please choose carefully. Once an item has been personalised we cannot change the size.

- Cancellations: If you wish to cancel your order, please contact us as soon as possible. A cancellation must be processed before the order has gone into production. This will be reviewed on a case by case basis. There will be a 10% cancellation fee on all cancelled orders.

- Our Fault: If you receive an item with an error that is not consistent with what you ordered, we will gladly replace the item with the correct personalised details. Please contact us on hello@customthreads.net.au

- Used Goods: Unfortunately we are not able to refund or exchange damaged or used goods.

- Wear & Tear: Custom Threads takes no responsibility for wear and tear on our products. If there is a fault with the product, please contact us on hello@customthreads.net.au

 

CUSTOM DESIGNS:

Custom Threads reserves the rights to all custom designs we create for our customers. Custom designs will also be available for other customers to purchase. All designs created by Custom Threads Australia are Copyright protected.

 

PRODUCT IMAGES:

While we make every effort to display accurate colours, sizing and images of our products, we cannot guarantee the way your device display the colour.

 

*Terms and conditions are subject to change without prior notice.

*Please make sure you have read and understood all the conditions written here before submitting your order.

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